[post_page_title]It’s still not enough[/post_page_title]
In light of their problems, the airline apparently had several internal changes to try and combat the issues. This included giving employees implicit bias training, as well as providing a more effective discrimination complaint process.
However, while the airline might have improved as a whole, it’s not out of the woods yet. If that flight attendant in Jamaica was still acting that way a few months ago, it’s safe to assume others are doing the same. More training needs to be done to prevent employees from showing their prejudice and treating certain customers like they’re second class citizens.
